Yes, a custom percentage can be applied to a client in the client section, search for the applicable client, click the edit icon and amend as required.
Yes, under the client section you can search for the client and click on “Ignore” the client will then be excluded in the interest run.
Yes, in the client section you can edit your communication preferences. Search for the applicable client, click the edit icon and amend as required.
EasyInterest will only sync debtors that are overdue, so 30 days+. We do however reflect the total of current debtors on the dashboard. It is important to ensure that the totals outstanding on the homepage (as per the EasyInterest dashboard) ties up with your Sage balance.
You need not create a new account, you can add a profile under Account>Company profiles.
You will need to retype your sage credentials and select the company from the dropdown list.
Important to note that all profiles linked will be billed by using the billing information provided on initial setup.
Yes, the a rate can be amended under Account>Profile Settings.
Under Account>Company profile, click on the profile you wish to amend, here you will have the option to update your Sage authorisation.
It is extremely important that all payments have been allocated to debtors' invoices and that the bank account has been updated, more information is provided in the overview video.
Yes, bulk reversals can be actioned under the History section on the side menu. This will display a list of all previous interest runs, together with a Reverse option.
Yes, individual interest reversals can be actioned under the History section on the side menu, you would need to open the specific interest run and select a debtor to reverse.
There can be various reasons for this, the most common reason is the fact the opening balances on your Sage profile are not included on our dashboard. Please contact our support team so we can investigate on your behalf.